Last updated: October 13, 2026
Wakoo Tours S.A. (“Wakoo Tours”, “we”) operates Maya, a customer-messaging platform that helps tourism businesses answer their customers on the WhatsApp Business Platform (Meta) and by email. This policy explains what data Maya handles and how.
When a business connects its WhatsApp Business account to Maya through Facebook Login for Business, we receive: the business’s WhatsApp Business account ID, phone-number ID and display name; its message templates; and the messages exchanged between that business and its customers (text, media and contact name/number). We also receive the name and profile ID of the person who authorizes the connection.
Only to deliver, display and answer messages on behalf of the connected business, to keep a conversation history the business can see, and to send the message templates the business approves. We do not sell this data, do not use it for advertising and do not share it with third parties other than the service providers needed to run the platform (hosting and AI processing under confidentiality).
Data is stored on servers controlled by Wakoo Tours and kept while the business keeps Maya connected. When a business disconnects, its data is deleted within 30 days unless the business asks us to keep it.
Any person or business can ask us to delete their data, including data received through Facebook Login or the WhatsApp Business Platform, by writing to info@wakootours.com with the subject “Data deletion”. We confirm and complete the deletion within 30 days.
Wakoo Tours S.A. · Quepos / Manuel Antonio, Costa Rica · info@wakootours.com