Cancellation Policy

Deposit bookings: seven-day cancellation policy

For tours reserved with a deposit, cancel at least 7 days (168 hours) before the scheduled tour start time to receive a refund of your deposit, except during high season. Deposits are non-refundable when cancellation is received less than 7 days before the tour, or in the event of a no-show. The seven-day rule replaces the standard 72-hour cancellation window for deposit bookings.

High season: December 15 through January 15, inclusive. Deposits for tours taking place during these dates are non-refundable regardless of how far in advance you cancel. If Wakoo Tours cancels the tour, the refund or rescheduling provisions below still apply.

Standard bookings: free cancellation up to 72 hours before your tour

For bookings paid in full that are not subject to the deposit policy, cancel 72 hours or more before your tour starts for a full refund, except during high season. Contact info@wakootours.com or WhatsApp +506 8514-1361.

Cancellations made within 72 hours of the tour are not refundable. By that point your guide is assigned, your seats are held and, on several of our tours, your park tickets and boat spaces are already paid for.

High season: December 15 to January 15

Bookings for tours taking place between December 15 and January 15 are not refundable at any time. These are the busiest weeks of the year in Manuel Antonio. We buy park entrance tickets, boat spaces and ranger permits well in advance, and a seat released at the last minute in that window cannot be resold.

If you are booking for those dates, please make sure of your plans before you confirm.

No-shows and late pickups

Our vehicle waits 10 minutes at your pickup point on group tours and 15 minutes on private tours. If we cannot find you and we have not heard from you, the booking is recorded as a no-show: no refund and no reschedule.

If you are running late, one WhatsApp message is usually enough for us to help you. Please send it as early as you can.

If we cancel

Your safety comes first. If conditions on the water, on the mountain road or in the forest become genuinely unsafe, we will contact you directly to reschedule your tour or to refund you in full—including inside the 72-hour window and during high season. That decision is ours to make, and we do not take it lightly.

Rain alone does not cancel a tour. Costa Rica is a rainforest country and most of our tours run beautifully in the rain.

Ticket purchase service — Cancellation policy

For the Wakoo ticket purchase service, refunds are available only for cancellations requested at least 30 days before your scheduled park visit, provided Wakoo has not yet purchased your tickets. Once tickets have been purchased, the US$26 per-ticket payment, including entrance and handling, is non-refundable.

This policy applies to our ticket purchase service. Tickets purchased directly from SINAC are subject to SINAC’s own conditions.

On the rates where the park entrance is not included, the ticket is bought by you directly from SINAC and is subject to their own rules. If you cannot enter the park because you did not secure a ticket in time, the tour is still charged: your guide reserved that time for you.

How to cancel

Reply to your confirmation email, write to info@wakootours.com, or message +506 8514-1361 on WhatsApp, iMessage or Telegram. Tell us your name and your tour date. We confirm every cancellation in writing.

Refunds are processed back to the payment method you used and can take a few business days to appear on your statement, depending on your bank.